Ascend Site Care Plan
Websites need ongoing attention behind the scenes. Site Care helps keep your site updated, protected, backed up, and running smoothly so you can stay focused on your business.
Simple Pricing
$35/month
Billed annually at $420/year
Need more ongoing support? Ground Control is available as an upgraded partnership plan.
Renewed annually unless canceled before renewal.
What Is Included
The steady stuff behind the scenes.
Site Care is focused on the health of the website itself. It does not include content changes, new design work, strategy, or active support requests.
Site Care
Backup & Recovery
Ongoing Maintenance
What is Not Included
Site Care keeps the site healthy. It does not change the site.
Website edits or revisions
New pages or sections
Design changes
Feature additions
SEO or marketing work
Copywriting or content creation
Email support
Third party platform setup
SITE CARE OR GROUND CONTROL
Choose the level of partnership you need.
Site Care is the basic maintenance plan. Ground Control is an upgraded monthly partnership for businesses that want more ongoing attention, visibility, and help moving things forward.
| Coverage | Site Care | Ground Control |
|---|---|---|
| Hosting & Infrastructure | Included | Included |
| Backups & Recovery | Included | Included |
| Ongoing Maintenance | Included | Included |
| Signals Oversight | Not Included | Included |
| Monthly Course Corrections | Not Included | Included |
| Missions | Available separately | Available separately |
The Agreement
Site Care Plan & Agreement
1. Service Scope
Ascend will provide Site Care for the client website. Site Care includes hosting and infrastructure, backup and recovery, and ongoing maintenance.
Site Care is intended to maintain the website’s technical foundation. It does not include active website changes, new content, design work, marketing, SEO campaigns, or custom development.
2. Hosting & Infrastructure
Ascend will host the website in a managed environment selected and maintained by Ascend. This may include SSL support, server configuration, caching, performance settings, and related infrastructure tools.
Hosting resources are provided for normal small business website use. Sites with unusual storage, bandwidth, traffic, or technical requirements may require a different hosting arrangement or additional fees.
3. Backups & Recovery
Ascend will maintain routine backups for the website. Backups are designed to reduce risk and support recovery if a covered website issue occurs.
No backup system is perfect. Ascend cannot guarantee that every file, setting, order, form submission, or change can be recovered in every situation.
4. Ongoing Maintenance
Ascend will perform standard maintenance for WordPress core, approved themes, and approved plugins. Updates are performed in good faith to keep the site current and stable.
Because WordPress websites rely on third party software, updates can occasionally create conflicts. If a conflict requires work beyond standard maintenance, Ascend will communicate the issue and may recommend a Mission.
5. Work Outside Site Care
Website changes, new pages, design updates, content edits, integrations, technical troubleshooting outside the Site Care scope, SEO, marketing, copywriting, and consulting are not included in Site Care.
When the client needs work outside Site Care, the client may start a Mission. Missions are scoped and priced separately before work begins.
6. Client Responsibilities
The client is responsible for keeping billing information current, maintaining ownership of their domain name, providing access when needed, and notifying Ascend of important changes that may affect the website.
The client agrees not to install, remove, or modify plugins, themes, users, DNS records, hosting settings, or other technical systems without first coordinating with Ascend. Client changes may affect coverage and may require a Mission to repair.
7. Third Party Services
Websites often rely on third party platforms, plugins, themes, payment processors, email tools, DNS providers, domain registrars, analytics tools, and outside services.
Ascend is not responsible for outages, policy changes, pricing changes, account issues, security incidents, or failures caused by third party services.
8. Billing, Renewal & Suspension
Site Care is billed on a recurring annual basis unless otherwise stated in writing. The plan renews automatically until canceled.
If payment fails or becomes overdue, Ascend may pause maintenance, suspend hosting, or remove access until the account is current. Ascend may update pricing with reasonable notice.
9. Cancellation
The client may cancel Site Care by giving written notice to Ascend. Once canceled, Ascend is no longer responsible for hosting, backups, updates, maintenance, monitoring, security, or recovery.
Ascend will provide reasonable assistance with website transfer or export upon request. Transfer support, migration work, cleanup, or reactivation after cancellation may be billed separately.
10. Ownership & Licenses
The client owns their website content, brand assets, copy, images, and business information unless otherwise agreed in writing.
Some tools, themes, plugins, fonts, stock assets, or software licenses may be provided through Ascend accounts or third party subscriptions. These licenses may not transfer with the site after cancellation unless separately purchased or assigned.
11. Security & Acceptable Use
Ascend takes reasonable steps to maintain a healthy website environment, but no website can be guaranteed to be fully secure at all times.
The client agrees not to use the website for unlawful, abusive, harmful, misleading, or high risk activity. Ascend may suspend service if the website creates security, legal, reputational, or infrastructure risk.
12. Limitation of Liability
Ascend is not responsible for indirect damages, lost revenue, lost profits, lost data, lost opportunities, reputational harm, or business interruption related to the website, hosting, maintenance, third party services, or client actions.
To the fullest extent allowed by law, Ascend’s total liability under this agreement is limited to the amount paid by the client for Site Care during the previous three months.
13. No Guarantee of Results
Site Care helps maintain the website’s technical foundation. It does not guarantee search rankings, traffic, leads, sales, conversions, uptime, email deliverability, accessibility compliance, or specific business results.
14. Acceptance
By purchasing, renewing, signing, or continuing to use the Site Care Plan, the client agrees to this Site Care Plan & Agreement.
This agreement represents the Site Care coverage between the client and Ascend by ETI Performance Improvement. Any changes must be agreed to in writing.